Our Remote (HUB) Management model includes total responsibility for your store while managing the operations remotely. Customers interact with our managers via phone and online while your property is physically maintained locally.
The perfect solution for the small to medium sized facility that doesn't need traditional full time, on site staffing. Our HUB Managers "virtually" staff your store during business hours, providing tenant support, follow-up sales calls, lease verification, vacates, receivables and more. Our Sales Center handles your prospective calls with extended hours of availability and NOA (Nicholson Operations and Automation suite) automates many of the daily processes.
AAAA staffs a 24 hour emergency line so your customers are never left without assistance. We are always on duty so an owner never has to deal with a phone call.
This Remote (HUB) Management plan includes almost everything included in the Full Service plan without the cost of staffing.
Our in-house marketing department combines strategies which enhance your store's online visibility with onsite manager driven activities to improve your store's visibility in the local community. AAAA believes in a low cost / high reward approach to marketing that tracks the results of every campaign.
Maintaining a robust and visible website is cost prohibitive today for the small operator but the participation of our large portfolio of stores enables us to offer a highly visible and user friendly, nationally recognized website to the consumer which provides a clear focus on reservations and closing the sale. NOA's proprietary revenue management algorithms adjust rates based on demand and supply in real time, to maximize revenues without losing occupancy.
Maintaining a robust Social Media presence and taking a proactive approach to Reputation Management are top priorities. Online reviews are monitored, harvested and responded to immediately. Outcomes are tracked and used as training tools to improve future performance.
Local promotions, signage, fundraisers and Paid Search campaigns are all managed inhouse with measured results.
The name of the game today in self storage is revenue enhancement and our team takes advantage of every possible strategy in this regard. Our managers and call center operatives are fully trained in daily rate management and our NOA software and its proprietary algorithms facilitate their ability to generate the maximum possible revenue per space rental. Our NOA software continuously “scrubs” each store’s rent roll to locate below market accounts, collections issues and over 8 other revenue related concerns while simultaneously notifying supervisors of their existence. We also have extensive experience with rental trucks, tenant insurance, POS sales and every other conceivable source of ancillary income.
On the expense side, our team of experienced bookkeepers, led by our staff CPA, carefully reviews every expenditure so we know where every penny of your money is being spent. A detailed income and expense statement is prepared and mailed monthly and quarterly meetings with each owner are arranged to review facility and management team performance.
Our group buying power and negotiated local and national accounts provide exceptional savings on purchases of many industry goods and services including property insurance, credit card processing, locks, packing and office supplies, operating software and more.
NOA is our proprietary software application, built on Salesforce, that offers the self storage operator enhanced monitoring, control and efficiency over virtually every aspect of your business. NOA’s primary modules Revenue Pro, Operational Suite and Career Evolution overlay your stores’ operational software to improve performance at every level.
NOA tracks each manager's development and ensures progress is made and advancement occurs as planned. Store Audit results, manager achievement milestones or set backs, mystery shop scores and employee scheduling are all monitored. The operator’s Policy and Procedures manual, training videos, employee testing and much, much more are archived here.
NOA monitors marketing activity for each location to ensure your store is receiving maximum exposure and comparing results to dollars spent. The Quality Assurance program and Reputation Management activities and results are recorded here.
NOA also manages all vendor account information, contracts and renewal dates, and tenant insurance claims to ensure the business side runs smoothly.
Deviations from established norms, goals, etc set by the storage operator in any of the above areas are immediately reported electronically to the Owner or supervisory designee. Since NOA is web based, all personnel with proper permissions can access critical data at any time from anywhere so immediate action can be taken.
819 W. Little Creek Rd
Norfolk, VA 23505
Email: click here
Phone: (757) 998-8481
Fax: (757) 423-1718